First, if you need to consider and return, you likely ordered a product from us. Which means we owe you a “Thank You”. Nothing makes us happier than happy Ikorii customers. We promise to do our very best to deliver a fantastic product and customer experience.
If you are dissatisfied with an item, we want to correct the problem quickly. Therefore, we will gladly replace or exchange the item for you.
Items can be returned within 30 days of delivery for the exact value of the store credit.
Change Your Mind
You may cancel an order within 12 hours after you place your order.
You can contact our support team via email at firstname.lastname@example.org within 12 hours if you want to change the size or variants before we process your order.
Ikorii WILL NOT refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable or returned to sender by the courier. For example, suppose the address is accurate but missing (orders placed in the United States where the package never got delivered after 30 working days from order date). In that case, we will investigate, retrieve and locate the package. If the courier does not retrieve the package, Ikorii will reship the order at no additional cost. If your package shows delivered based on the tracking updates, but you did not receive it, it is your responsibility to contact the post office, file a claim for the missing package and resolve the issue.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.