Refund and Return

Ikorii Returns & Refund Policy

Thank you for shopping with Ikorii. If something isn't quite right, we'll do our best to make it right.

Returns

If you are not satisfied with your item, we gladly accept returns within 30 days of delivery.

Return conditions:

• Items must be in original condition: unworn, unwashed, and with all tags attached
• Returns must be initiated within 30 days of delivery
• Return shipping is paid by the customer
• Shipping fees are non-refundable

We process all returns within 3–5 business days of receiving your item and will notify you via email once your store credit or refund has been issued.

If your item arrives damaged or faulty, please contact us immediately at support@ikorii.com with photos and your order number.

Exchanges

We do not offer direct exchanges. If you'd like a different size or item, simply return your original item and place a new order.

Order Changes & Cancellations

You may cancel or modify your order within 12 hours of placing it. To make changes, email us at support@ikorii.com within that 12-hour window. After 12 hours, our fulfilment system begins processing and changes cannot be made.

Refund Policy

For customers outside the European Union:
All approved refunds are issued as store credit only. We do not issue refunds to the original payment method. Shipping fees are not included in store credit and are non-refundable.

For EU customers — Right of Withdrawal:
If you are based in the European Union, you have additional rights under EU Directive 2023/2673. You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Upon return of the item in original condition, a full refund will be issued to your original payment method within 14 days of us receiving the returned item. Original shipping fees are non-refundable.

To exercise your right of withdrawal, please use the Right of Withdrawal form in our website footer.

Refunds are not available for:

• Customised or personalised items
• Gift cards and made-to-order items
• Items returned after 30 days from delivery
• Orders where incorrect shipping information was provided by the customer

If you use an Ikorii return label, the cost of return shipping will be deducted from your store credit.

Returns Not Accepted If

• The item is a custom or made-to-order product
• The item is a gift card
• The return request is made after 30 days from delivery
• The return is due to incorrect shipping information provided by the customer

If your item was never delivered due to an incomplete or inaccurate address, Ikorii is not responsible unless the package is returned to sender. If the shipping address was correct but your item was not delivered within 30 working days, we will investigate and reship if necessary.

Please note: If your tracking shows "delivered" but you did not receive your package, you are responsible for contacting your local postal carrier and filing a claim.

Return Shipping Guidelines

• Customers are responsible for all return shipping costs
• Shipping fees are non-refundable
• For returns over $50, we recommend using a trackable shipping service or purchasing shipping insurance
• We cannot guarantee receipt of returned items without tracking

Need Help?

For any questions regarding returns, refunds, or delivery issues, please contact us at support@ikorii.com